Privacy Policy for Australian Speech Certification Pathways

This privacy policy explains how Australian Speech Certification Pathways, located at Level 10, Suite 1005, 300 Collins Street, Melbourne, Victoria, 3000, Australia, collects, uses, discloses, and protects your personal information in connection with our services, including accredited speech pathology training courses, speech therapy certification programs, professional development workshops, clinical supervision accreditation, and assessment and validation of training standards, and your use of our online platform.

We are committed to protecting your privacy and handling your personal information in a responsible manner in accordance with applicable data protection laws, including the principles of the Australian Privacy Principles under the Privacy Act 1988 (Cth) and, where applicable, the European Union General Data Protection Regulation (GDPR).

Information We Collect

We collect information to provide and improve our services, communicate with you, and operate our online platform. The types of information we may collect include:

Information you provide to us directly:

  • Identification and contact details, such as your name, address, email address, and phone number, when you register for a course, create an account, subscribe to a newsletter, or contact us.
  • Professional information, such as qualifications, professional body memberships, employment details, and training history, when you apply for courses, certification, or accreditation.
  • Payment information, such as credit card details or bank account information, when you pay for our services.
  • Communications you send to us, such as inquiries, feedback, or support requests.
  • Information you provide when participating in surveys, workshops, or other activities related to our services.

Information collected automatically:

  • Usage data, such as your IP address, browser type, operating system, referral URLs, pages visited on our site, time and date of visits, and other statistics related to your interaction with our online platform.
  • Information collected through cookies and similar technologies (see the section on Cookies below).

How We Use Your Information

We use your personal information for the following purposes:

  • To provide, operate, and maintain our services, including processing registrations for courses and programs, managing your account, and delivering training materials.
  • To process payments for services you purchase.
  • To communicate with you about your account, services you are using, updates, and important notices.
  • To respond to your inquiries and provide customer support.
  • To assess your eligibility for courses, certification, or accreditation and validate training standards.
  • To improve and optimize our services and our online platform, understand how users interact with our site, and develop new programs.
  • To send you marketing communications, such as newsletters or information about upcoming courses and events, where you have consented to receive them or where permitted by law.
  • To comply with legal obligations, resolve disputes, and enforce our agreements.

Legal Basis for Processing (for users covered by GDPR)

If you are located in the European Economic Area, we process your personal information based on the following legal grounds:

  • The processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., processing your registration for a course).
  • The processing is necessary for compliance with a legal obligation (e.g., record keeping for regulatory purposes).
  • The processing is necessary for our legitimate interests, provided these interests are not overridden by your fundamental rights and freedoms (e.g., improving our services, detecting fraud, marketing our services).
  • We have obtained your explicit consent for specific processing activities (e.g., sending marketing communications).

Sharing Your Information

We may share your personal information with third parties in the following circumstances:

  • With service providers who perform services on our behalf, such as payment processors, IT service providers, and analytics providers. These providers are required to protect your information and use it only for the purposes for which it was shared.
  • With professional bodies, accreditation bodies, or regulatory authorities as necessary for certification, accreditation, or compliance purposes.
  • When required by law, such as in response to a court order, subpoena, or other legal process.
  • In connection with a business transaction, such as a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • With your consent or at your direction.

We do not sell your personal information to third parties.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Data Security

We implement technical and organizational measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your information.

Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you.
  • The right to request correction or update of your personal information if it is inaccurate or incomplete.
  • The right to request erasure of your personal information in certain circumstances.
  • The right to object to or request restriction of the processing of your personal information in certain circumstances.
  • The right to request a copy of your personal information in a structured, commonly used, and machine-readable format (data portability).
  • The right to withdraw your consent to processing where processing is based on consent.

To exercise these rights, or if you have questions about this policy, please contact us using the physical address provided at the beginning of this policy.

Cookies and Similar Technologies

Our online platform uses cookies and similar technologies to function effectively, improve your experience, and analyze usage. Cookies are small text files stored on your device. You can typically manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our site.

Links to Other Websites

Our online platform may contain links to websites operated by third parties. This privacy policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or services. When we make changes, we will post the updated policy on our online platform. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this privacy policy or our privacy practices, please contact us by postal mail at:

Australian Speech Certification Pathways
Level 10,
Suite 1005,
300 Collins Street,
Melbourne, Victoria, 3000,
Australia.

This website uses cookies to ensure you get the best experience. By continuing to use our site, you accept our use of cookies.